Helping Others Find Their Best Selves

Employee Spotlight: Stacey Hines, Care Coordinator, Hope House

As a Care Coordinator at Hope House, Stacey Hines helps men experiencing homelessness and substance use challenges build the skills and support they need to live sober, more stable lives.

Stacey joined CaringWorks a year ago, bringing with her a background in mental health and more than a decade of experience working in psychiatric hospitals. She first discovered her interest in helping others during an internship while earning her bachelor’s degree.

“One internship made me realize how much I loved working with others in need,” she said.

Today, Stacey says the best part of her job is “knowing I helped someone find the best version of themselves, either for a moment or a lifetime.”

That progress does not always happen in a straight line. The men Stacey works with have faced difficult circumstances, and setbacks can be part of the process. For Stacey, the work is still well worth the effort when she sees a Hope House client begin to make positive changes in his life.

She also sees the impact of her work in something less tangible: the reputation she has built. New clients sometimes arrive already knowing her name because other men have told them about their experiences with her.

“They will say things like, ‘I heard you are a good Care Coordinator,'” Stacey said. “Hearing that other clients have shared positive things about me before I have even met them lets me know that the way I treat and support the people I work with is making an impression.”

For Stacey, those moments reinforce that success is not measured only by milestones or a lack of setbacks. Sometimes it begins with making sure someone feels supported and respected.

While the work can be challenging, Stacey credits the Hope House team and her own support system with helping her navigate the difficult days. She believes compassion, empathy and plenty of patience are essential qualities for anyone doing this work.

Her experience has also reinforced the importance of looking beyond assumptions about homelessness and taking the time to understand each person’s circumstances.

“Everyone is a paycheck or downfall away from being homeless,” Stacey said. “Never judge a person without hearing how they became homeless to begin with.”

Help more people break the cycle of homelessness.

About CaringWorks:

Built on the single idea that all people-no matter their social or economic standing-should have a chance to improve their quality of life, CaringWorks has served thousands of clients since our inception in 2002. Since then we have grown exponentially to become one of Georgia’s leaders in providing permanent supportive housing. We serve hundreds of individuals each year through unique programs and services that are specifically tailored to the needs of those facing chronic homelessness.

Donate today to help us end homelessness.

September 2026