Leading with Empathy

Employee Spotlight: Ailene Gordon, Program Director

With over 25 years of experience working with some of the most vulnerable members of our community, CaringWorks Program Director Ailene Gordon leads with compassion and empathy in her role of overseeing two programs for single adults who have experienced homelessness, mental illness, and substance abuse. She encourages others to do the same, looking beyond stereotypes and assumptions about homelessness.

“Nobody wants to be homeless,” Ailene said. “Mental health plays a part in it, as well as substance abuse and other factors. But try and put yourself in that person’s shoes. That could be you or someone in your family. Most of us are just one paycheck away from homelessness.”

Her leadership style is also defined by a desire to see both clients and team members grow to their full potential.

“I like to see when people start from the bottom and become self-sufficient and transform into their better selves,” Ailene said. “That’s what keeps me going. It’s a pleasure for me when I see people achieve their goals—whether it’s clients or staff.”

Ailene didn’t plan a career in social work or homeless services—she sees it as a calling rather than a job.

“It’s not a choice of mine; I have a higher power who placed me at every single job that I’ve had,” she said. “Because of my passion, and my eagerness to serve, I just love this work.”

Ailene added, “Starting in college, I never imagined this would be my eventual path, but I am grateful to be working with the vulnerable population. This experience has been humbling for me.”

Ailene says one rewarding part of her job is when she gets updates from former clients and learn that they are still thriving.

“I have several clients who left our program and still call me and ask me when I’m coming to visit them in their new places. That is very rewarding.”

Through her work and in her personal life—including running a food pantry at her church—Ailene finds strength in her faith, her husband of over 25 years, their children, and her church community.

“My spirituality keeps me grounded, and I try to leave work at work so I can be present for my family. That balance helps me keep going.”

As someone who has seen the highs and lows of this work, Ailene knows that it takes a team and support to get the work done.

“You have to be client-centered. You have to learn to listen, be patient, show empathy, compassion, and develop good rapport with clients and the community. And it has to be a passion, because it’s not about the money.”

Ailene says she doesn’t love being in the spotlight—but her leadership, heart, and humility make her one of the quiet forces behind so many success stories at CaringWorks.

“What we do here at CaringWorks, it works and help transform lives. You see clients come in broken and defeated, and they want to give up, and then they finally see the light, and they want more for their life. They put in the work and move on to housing of their own, income of their own, education, employment, and reunification with family members. It can be stressful, yes, but it’s rewarding.”

Ailene added, “Working here at CaringWorks means a lot to me, and I thank God every day for the opportunity to serve Him and do His work. It’s a great feeling.”

June 2025